Highway Auto & Light Truck Tire Warranty & Adjustment Policy
Who is eligible?
You are eligible for the benefits of this Limited Warranty if you meet all the following criteria:
- You are the owner or authorized agent of the owner of new Goodyear, Dunlop or Kelly highway auto or light truck tires
- Your tires bear Department of Transportation prescribed tire identification numbers
- Your tires have been used only on the vehicle on which they were originally installed according to the vehicle manufacturer's or Goodyear's recommendations
Light truck tires are defined as all tires identified with the "LT" designation in the sidewall stamping.
What Is Covered and For How Long?
Free Tire Replacement
Any new Goodyear, Dunlop or Kelly highway radial auto, radial light truck tire or Special Trailer (ST) tire, covered by this policy, removed from service due to a covered warranty condition during the first 2/32" of usable tread or twelve months from date of purchase, whichever comes first, will be replaced with a comparable new Goodyear, Dunlop or Kelly tire at no charge, including mounting and balancing. (Without proof of purchase the date of manufacture will be used to determine eligibility.)
All Other Highway Auto Or Light Truck Tires
Any new Goodyear, Dunlop or Kelly highway auto or light truck tire, other than radial auto or radial light truck tires, removed from service due to a covered warranty condition during the first 1/32" of usable tread will be replaced with a comparable new Goodyear, Dunlop or Kelly tire at no charge, including mounting and balancing.
Temporary Spare Tires
Any Goodyear or Dunlop temporary spare tire removed from service due to a covered warranty condition during the first 50% of usable treadwear (1/32") will be replaced with a comparable new Goodyear or Dunlop temporary spare tire at no charge, including mounting.
Tires not eligible for free replacement that are removed from service due to a covered warranty condition will be replaced with a comparable new Goodyear, Dunlop or Kelly tire on a prorated basis for up to six (6) years from the date of original new-tire purchase or when the treadwear indicators become visible (worn to 2/32"), whichever occurs first. (Without proof of purchase the date of manufacture will be used to determine eligibility.)
How Will Prorated Charges Be Calculated
Replacement price will be calculated by multiplying the tire's advertised retail selling price at the time of adjustment by the percentage of usable original tread that has been worn off. You pay for mounting and balancing, and an amount equal to the current Federal Excise Tax (F.E.T. - U.S. only) and any other applicable taxes and government-mandated charges.
EXAMPLE: If your disabled tire had an original 8/32" of usable treadwear and is worn to 4/32" usable tread remaining, you have used 50% and therefore must pay 50% of the advertised retail selling price of the comparable tire. In addition, you must pay an amount equal to the full current Federal Excise Tax (U.S. only) or any other applicable taxes and government-mandated charges for the comparable new replacement tire at the time of adjustment. If the price of the new comparable tire is $130.00, the cost to you would be $65.00 plus F.E.T. (U.S. only) plus any other applicable taxes and government-mandated charges.
What Is A Comparable Tire?
What is a comparable tire?
A "comparable" new Goodyear, Dunlop or Kelly tire will be the same brand tire and may be either the same line of tire or, in the event that the tire is not available, the same brand tire with the same basic construction and similar performance attributes with a different sidewall or tread configuration. If a higher-priced tire is accepted as replacement, the difference in price will be at an additional charge to you. Any replacement tire provided pursuant to this warranty will be covered by the warranty in effect at the time of replacement.
A tire has delivered its full original tread life and the coverage of this limited warranty ends when the treadwear indicators become visible (worn to 2/32") or six (6) years from the date of new-tire purchase, whichever occurs first. (Without proof of purchase the date of manufacture will be used to determine eligibility.)
This limited warranty is applicable only in the United States and Canada.
What Is Not Covered?
What is not covered by this warranty?
This limited warranty does not cover the following:
- Tires submitted for ride disturbance complaints that are worn beyond the first two thirty-seconds of an inch (2/32") tread depth or tires submitted for ride disturbance due to damaged wheels or any vehicle condition.
- Goodyear does not warrant or give credit in any adjustment transactions for any kind of material added to a tire (e.g., tire fillers, sealants, balancing substances) after the tire leaves a factory producing Goodyear, Dunlop or Kelly tires, nor will it adjust any tire that has failed as a result of adding such material.
- Irregular wear or damage due to mechanical condition of the vehicle, improper inflation, overloading, high speed spin-up, misapplication, misuse, negligence, racing, use of tire chains, improper mounting or demounting, improper repair, wreck, collision or fire.
- Road hazards (includes, but is not limited to, punctures, cuts, snags, impact breaks, etc.).
- Any tire that, after leaving a factory producing Goodyear, Dunlop or Kelly tires, has been intentionally altered to change its appearance (e.g., white inlay on a black tire or regrooved).
- Tires with weather-cracking that were purchased more than four (4) years prior to presentation for adjustment or, if purchase date cannot be verified, manufactured more than four years prior to presentation for adjustment.
- Temporary spare tires used on vehicles used in racing and on passenger cars in special applications such as police pursuit service.
- Goodyear Unisteel Commercial Radial Light Truck Tires.
- Tires removed from service due to improper repairs.
- Cosmetic weather checking.
- Low-tire pressure-monitoring system – refer to vehicle manufacturer's warranty.
- Ultra-high-performance summer tires are not recommended for winter use, and tread or shoulder cracking on those tires resulting from winter use will not be covered under our warranty.
What are your legal rights?
No Representative or Dealer has authority to make any representation, promise or agreement on behalf of Goodyear, except as stated herein. Any tire, no matter how well constructed, may fail in service or otherwise become unserviceable due to conditions beyond the control of the manufacturer. Under no circumstances is this warranty a representation that a tire failure cannot occur.
DISCLAIMER: THIS WARRANTY IS IN LIEU OF, AND GOODYEAR HEREBY DISCLAIMS, ANY AND ALL OTHER WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NO OTHER WARRANTY OR REPRESENTATION OF ANY KIND IS MADE BY GOODYEAR OR SHALL BE IMPLIED BY LAW.
LIMITATION OF DAMAGES: IN NO EVENT AND UNDER NO CIRCUMSTANCE SHALL GOODYEAR BE LIABLE TO THE BUYER FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, LOST PROFIT, LOSS OF BUSINESS, LOSS OF GOODWILL OR REPUTATION, PUNITIVE OR OTHER DAMAGE, COST (INCLUDING FOR REPLACEMENT TRANSPORTATION), EXPENSE OR LOSS OF ANY KIND. SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights and you may also have other rights that vary from state to state or province to province.
How Do You Obtain An Adjustment
How Do You Obtain an Adjustment?
- You must present the tire to be adjusted to an authorized Goodyear, Dunlop or Kelly service facility. Tires replaced on an adjustment basis become the property of The Goodyear Tire & Rubber Company or Goodyear Canada Inc.
- You must pay for taxes and any additional services you order at the time of adjustment plus any additional service that may be unique to your application, e.g., Tire-Pressure-Monitoring System.
- You must submit your claim on an approved claim form supplied by an authorized Goodyear, Dunlop or Kelly service facility. The form must be filled out completely and signed, where you the owner or your authorized agent presented the tire for adjustment.
You must go to an authorized Goodyear, Dunlop or Kelly outlet for replacement tires and all warranty service.
Safety Information - Run On Flat Tires
Important Safety Information — Run On Flat Tires
In order for Goodyear Run-Flat (Extended Mobility Technology [EMT], RunOnFlat [ROF] or Dunlop Self-Supporting Technology [DSST]) tires to obtain the performance criteria stated within this Limited Warranty, Goodyear or Dunlop tires must use specific parts, such as a low tire pressure-monitoring system authorized by the Original Equipment vehicle manufacturer. Vehicles that are equipped Original Equipment with Goodyear or Dunlop Run-Flat tires must be fitted with wheels, tires and tire-pressure-monitoring systems as specified by your vehicle manufacturer. For proper wheel, tire and TPMS fitment, please refer to your vehicle's Owner's Manual.
Run-Flat Tire Feature
The Goodyear or Dunlop Run-Flat tire is a high-performance tire with a remarkable feature: It can operate for limited distances (driven 50 miles [80 km] maximum at speeds up to 50 mph [80 kph]) with very low or even no inflation pressure. This is an important benefit, especially if inflation loss occurs at a location where immediately stopping your vehicle could be hazardous. Because these tires ride well even without air pressure, your vehicle must be equipped with a system to alert you when a tire has low or no air pressure.
Tire-Pressure-Monitoring System Alert
Refer to your vehicle Owner's Manual for more information on what to do if the tire-pressure-warning system activates.
If the tire-pressure-monitoring system signals an alert, follow these safety precautions to prevent a loss of vehicle control that could result in serious personal injury or death:
- Slow your speed. Do not exceed 50 mph (80 kph).
- Avoid hard cornering, hard braking and severe handling maneuvers.
- Avoid potholes and other road hazards.
Remember that when your tires have lost air pressure, your vehicle's handling capability is reduced, particularly during severe maneuvers.
To Prolong Tire Life During a System Alert
The Goodyear and Dunlop Run-Flat tires can be driven up to 50 miles (80 km) at sustained speeds of up to 50 mph (80 kph) at low or zero air pressure. However, the tire may have to be replaced if driven to these limits. To help prolong the life of a tire operating under low-inflation conditions, drive at a speed as far below 50 mph (80 kph) as possible. Also, drive the shortest distance possible before obtaining tire service. Taking these precautions will increase the chance that your tire will be repairable.
Service After a System Alert
To obtain service after operating under low-inflation conditions, contact your Goodyear or Dunlop Run-Flat service facility. Trained service personnel will inspect your tires to determine if they are in need of repair or replacement. To locate the nearest authorized Goodyear or Dunlop Run-Flat service facility, call 1-800-GOODYEAR (1-800-466-3932).
Because of the unique characteristics of Run-Flat tires, the wheels on which they are mounted and your vehicle's tire-pressure-monitoring system, all tire service work other than routine inflation maintenance and external inspections must be performed by service personnel at a Goodyear or Dunlop Run-Flat service facility. Do not attempt to mount or demount Run-Flat tires yourself; serious injury or death could result. Only specially trained persons should mount, demount and repair Run-Flat tires, and more than 40 psi (270 kPa) may be required to seat beads. A safety cage and clip-on extension air hose must be used if more than 40 psi (270kPa) is needed to seat beads.
Like any other Goodyear or Dunlop speed-rated, high-performance tire, the Goodyear Run-Flat tire may be repaired to correct a puncture in the tread, but PROPER MATERIALS AND PROCEDURES MUST BE USED. Contact a Goodyear or Dunlop Run-Flat service facility for information on proper repairs. For the location of the nearest facility, call 1-800-GOODYEAR (1-800-466-3932).
Goodyear and Dunlop Run-Flat tires are designed for use only on certain original equipment wheels supplied with a properly operating low tire-pressure-monitoring system. If applied to a vehicle without a properly operating low-tire-pressure-monitoring system, the tires may fail when operated in an underinflated condition, resulting in loss of vehicle control and possible serious injury or death. Application of these tires to a vehicle not equipped with specified operational low-tire-pressure-monitoring system constitutes improper and unsafe use of this product.
For service assistance or information, first contact the nearest Goodyear or Dunlop retailer.
- For assistance in locating the nearest Goodyear Retailer, call 1-800-GOODYEAR or look in the Yellow Pages under Tire Dealers – New.
- Go to www.goodyear.com for the U.S. or www.goodyear.ca for Canada. If additional assistance is required: Call the Customer Assistance Center at 1-800-321-2136, for the U.S., or 1-800-387-3288, for Canada.
Email: firstname.lastname@example.org or write to:
Customer Assistance Center
Akron, OH 44316-0001
Property damage, serious injury or death may result from:
- TIRE FAILURE DUE TO UNDERINFLATION/OVERLOADING/MISAPPLICATION.
Follow the vehicle Owner's Manual or tire placard in vehicle.
- TIRE FAILURE DUE TO IMPACT DAMAGE/IMPROPER MAINTENANCE.
Tires should be inspected regularly by a qualified technician for signs of damage, such as punctures or impacts.
- TIRE FAILURE DUE TO IMPROPER REPAIRS.
See Rubber Manufacturers Association (RMA) established repair procedures at www.rma.org and/or go to www.goodyear.com for information on proper repair procedures.
- EXPLOSION OF TIRE/RIM ASSEMBLY DUE TO IMPROPER MOUNTING.
Only specially trained persons should mount tires.
- FAILURE TO MOUNT RADIAL TIRES ON APPROVED RIMS.
- FAILURE TO DEFLATE SINGLE OR DUAL ASSEMBLIES COMPLETELY BEFORE DEMOUNTING.
- TIRE SPINNING.
On slippery surfaces such as snow, mud, ice, etc., do not spin tires in excess of 35 mph (55 kph), as indicated on the speedometer.
- EXCESSIVE WHEEL SPINNING.
This can also result in tire disintegration or axle failure.
WARNING Vehicle handling, traction, ride comfort and other performance parameters may be significantly affected by a change in tire size or type. Before replacing tires, always consult and follow the vehicle Owner's Manual because some vehicle manufacturers prohibit changing tire size. When selecting tires that are different from the original equipment size make certain: (1) the tires have adequate load-carrying capacity based on the vehicle placard, (2) the tires have sufficient inflation pressure to carry the load and (3) there is proper clearance with no interference points between the tire and vehicle. The consumer must be aware to always drive safely and obey all traffic laws. Avoid sudden, sharp turns or aggressive lane changes. Failure to follow any of these warnings may result in loss of control of the vehicle, leading to an accident and serious injury or death.